BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH PRODID:-//Telerik Inc.//Sitefinity CMS 15.1//EN BEGIN:VTIMEZONE TZID:Eastern Standard Time BEGIN:STANDARD DTSTART:20241102T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYHOUR=2;BYMINUTE=0;BYMONTH=11 TZNAME:Eastern Standard Time TZOFFSETFROM:-0400 TZOFFSETTO:-0500 END:STANDARD BEGIN:DAYLIGHT DTSTART:20240301T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYHOUR=2;BYMINUTE=0;BYMONTH=3 TZNAME:Eastern Daylight Time TZOFFSETFROM:-0500 TZOFFSETTO:-0400 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT DESCRIPTION:Mastering AV Service Management (MASM) &ndash\; the Aspiring Ma nager Certificate Virtual ClassroomThe MASM Aspiring Manager Certificate ( MASM-AMC) is for the technician moving up to manager\, or the existing man ager looking for formal description\n of the skills. This course recogn izes that there is an enormous difference between the mental approaches of a technician and a manager. Specifically\, a technician is dealing with k nown technologies\, and using knowledge as a diagnostic tool. A manager\n doesn&rsquo\;t have the luxury of the pre-known\, because the manager d eals with situations\, not systems\; so\, diagnosis does not apply. The si tuation may require decisions to be made\, policies to be invented\, or a political angle to be considered. MASM-AMC\n will prepare you for that philosophical shift - and will also give you a practical to-do list for yo ur managerial working day.Who should attend?Technicians aspiring to leader ship or management roles\, or recent\n appointees\; established heads o f any AV technical workgroup\, needing to revisit the basic principles of management and put their technical roots into perspective. The AMC content suits AV support delivered either in-house or as service provider--where\ n tech support resolutions and conducting projects are part of the typi cal workload\, especially where that work comprises interaction with end u sers and corporate authorities.How is it delivered?AMC is blended learning : a mix of independent study and online tutorials. Note that the tutorials are not teaching sessions. In a tutorial candidates will have their under standing of the material checked and quizzed on their knowledge. \;A w orkbook will be provided in advance in PDF format. This &lsquo\;Body of Kn owledge&rsquo\; contains all the slides\, accompanying text\, and quizzes to help you prepare for the examination. Candidates will study a portion o f the book\, before attending an\n online tutorial. The examination tak es place in the final hour of Tutorial 2.Attention! You will have to study the course contents on your own schedule\, without the instructor's compa ny. The tutorials are follow-up sessions of the previously studied content .What you will learn: \;The technical mindset and how it essentially r estricts managerial thinkingPhilosophical and functional differences betwe en operative\, supervisor\, team leader and manager in terms of what they do\, how they do it\, to whom they do it\, and why they do it\, and how th ey arrive at their different priorities and various Bases of\n Deci sion\n Use of skillset management to resolve Single Points of Failure i n the workgroup\, and to replace oneself as a technical operative\, in ord er to leave more time for managerial concerns and activitiesHow management goes beyond mere superiority--in particular\, use the explanations and te chniques of De Marco &\; Lister and others\, pertaining to IT staff mot ivation and productivity\, and workgroup coherenceUnderstanding and using the new relationship between the technician once a member of a workgroup a nd now leader of such a group\, and the requisite behaviors\, mentality an d perspectiveMaking use of a full comprehension of differences between int ernal and external support to adjust workgroup practices and targets in me eting business needsDevelop and use a new\, essentially managerial working -day to-do list \; \;Register Now:USDGBPEURAUD \;CTS: 6| Max: 6 \;Class schedule: \;There are two groups to choose from:Group 1I ntroduction (1 hour): Friday\, August 8 &ndash\; 08:00 ETTutorial 1 (2 to 2 ½\; hours): Friday\, August 15 &ndash\; 08:00 ETTutorial 2 and exa mination (2 to 2 ½\; hours): Friday\, August 29 &ndash\; 08:00 ETGro up 2Introduction (1 hour): Friday\, August 8 &ndash\; 11:00 ETTutorial 1 ( 2 to 2 ½\; hours): Friday\, August 15 &ndash\; 11:00 ETTutorial 2 an d examination (2 to 2 ½\; hours): Friday\, August 29 &ndash\; 11:00 ETAfter you register\, you&rsquo\;ll get a confirmation email. Please repl y with your group preference*. Note that after the course begins\, you can not switch between groups. You must continue at the same time for all the sessions.*Please note that if we do not reach the minimum number of partic ipants in each group\, we may need to merge the two groups into one. The c ombined session would then be scheduled for 11:00 AM Eastern time.*Class r ecordings are for internal purposes only and are not available to registra nts. \;Cost:Nonmember: USD $800 \;Premium/Elite: USD $720 \;&n bsp\; \;View the Cancellation Policy. DTEND:20250829T143000Z DTSTAMP:20250725T210338Z DTSTART:20250808T120000Z LOCATION: SEQUENCE:0 SUMMARY:Mastering AV Service Management (MASM) – the Aspiring Manager Certi ficate - August 2025\, Group 1 UID:RFCALITEM638890742182619548 X-ALT-DESC;FMTTYPE=text/html:

Masteri ng AV Service Management (MASM) &ndash\; the Aspiring Manager Certificate Virtual Classroom

The MASM Aspiring Manager Certificat e (MASM-AMC) is for the technician moving up to manager\, or the existing manager looking for formal description\n of the skills. This course rec ognizes that there is an enormous difference between the mental approaches of a technician and a manager. Specifically\, a technician is dealing wit h known technologies\, and using knowledge as a diagnostic tool. A manager \n doesn&rsquo\;t have the luxury of the pre-known\, because the manage r deals with situations\, not systems\; so\, diagnosis does not apply. The situation may require decisions to be made\, policies to be invented\, or a political angle to be considered. MASM-AMC\n will prepare you for th at philosophical shift - and will also give you a practical to-do list for your managerial working day.

Who should attend?

Technicians aspiring to leadership or management roles\, or recent\n appointees\; established heads of any AV technical workgroup\, needing to revisit the basic principles of management and put their techn ical roots into perspective. The AMC content suits AV support delivered ei ther in-house or as service provider--where\n tech support resolutions and conducting projects are part of the typical workload\, especially wher e that work comprises interaction with end users and corporate authorities .

How is it delivered?

AMC is blended le arning: a mix of independent study and online tutorials. Note that the tut orials are not teaching sessions. In a tutorial candidates will have their understanding of the material checked and quizzed on their knowledge.&nbs p\;

A workbook will be provided in advance in PDF format. This &lsqu o\;Body of Knowledge&rsquo\; contains all the slides\, accompanying text\, and quizzes to help you prepare for the examination. Candidates will stud y a portion of the book\, before attending an\n online tutorial. The ex amination takes place in the final hour of Tutorial 2.

Attention! Yo u will have to study the course contents on your own schedule\, without th e instructor's company. The tutorials are follow-up sessions of the previo usly studied content.

What you will learn: \;

 \;

Regi ster Now:

USD

GBP

E UR

AUD

 \;

AVIXA_RUCTS: 6| Max: 6

 \;

Class schedule: \;

There are two groups to choose from:

Gr oup 1

Introduction (1 hour): Friday\, August 8 &ndash\ ; 08:00 ET

Tutorial 1 (2 to 2 ½\; hours): Friday\, August 15 &ndash\; 08:00 ET

Tutorial 2 and examination (2 to 2 &frac1 2\; hours): Friday\, August 29 &ndash\; 08:00 ET



Group 2

Introduction (1 hour): Friday\, August 8 &ndash\; 11:00 ET

Tutorial 1 (2 to 2 ½\; hours): Friday\ , August 15 &ndash\; 11:00 ET

Tutorial 2 and examination (2 to 2 ½\; hours): Friday\, August 29 &ndash\; 11:00 ET


After you register\, you&rsquo\;ll ge t a confirmation email. Please reply with your group preference*. Note that after the course begins\, you cannot switch between groups. You must continue at the same time for all the sessions.

*Please note that if we do not reach the minimum number of particip ants in each group\, we may need to merge the two groups into one. The com bined session would then be scheduled for 11:00 AM Eastern time.


*Class recordings are for internal purposes only and are not available to registrants.

 \;

Cos t:

Nonmember: USD $800 \;

Premium/Elite: USD $720 \;

 \;

 \;

View the Cancellatio n Policy.

END:VEVENT END:VCALENDAR